Transparent Communications Ltd respects your privacy and we are committed to safeguarding the privacy of our website visitors; this policy sets out how we will treat your personal information.
This privacy notice will inform you as to how we look after your personal data and tell you about your privacy rights and how the law protects you.
It’s likely that we’ll need to update this privacy notice from time to time. Please check this page regularly for changes to this notice.
This version was last updated on 4th September 2019.
It is important that you read this privacy notice together with any other privacy notice or fair processing notice we may provide on specific occasions when we are collecting or processing personal data about you so that you are fully aware of how and why we are using your data. This privacy notice supplements the other notices and is not intended to override them.
(1) What information do we collect?
We may collect, store and use the following kinds of personal information:
(a) information about your computer and about your visits to and use of this website (including [your IP address, geographical location, browser type and version, operating system, referral source, length of visit, page views, website navigation.
(b) Information relating to any transactions carried out between you and us on or in relation to this website, including information relating to any purchases you make of our goods or services.
(c) Information that you provide to us for the purpose of registering with us (including your name, address, phone number, email address).
(d) Information that you provide to us for the purpose of subscribing to our website services, email notifications and/or newsletters (including your name, address, phone number, email address).
(e) Any other information that you choose to send to us.
(f) We may collect information about your device, including where available your IP address, for reasons of fraud protection. We may also collect information about your device’s operating system and browser type, for system administration and to report aggregate information to our advertisers. This is statistical data about our users’ browsing actions and patterns, and does not identify any individual.
A cookie consists of a piece of text sent by a web server to a web browser and stored by the browser. The information is then sent back to the server each time the browser requests a page from the server. This enables the webserver to identify and track the web browser. We [may] use both session cookies and persistent cookies on the website. We will use the session cookies to keep track of you whilst you navigate the website. We will use the persistent cookies to: enable our website to
(3) Cookies in use on this website
We comply with the new EU Directive on privacy, the key provisions of this law are set out below with a list of the cookies used on this website. In an amendment to Article 5(3) of Directive 2002/58/EC (the Privacy and Electronic Communication Directive, which the Regulations referred to above implement), Directive 2009/136/EC provides: “Member States shall ensure that the storing of information, or the gaining of access to information already stored, in the terminal equipment of a subscriber or user is only allowed on condition that the subscriber or user concerned has given his or her consent, having been provided with clear and comprehensive information, in accordance with Directive 95/46/EC, inter alia, about the purposes of the processing. This shall not prevent any technical storage or access for the sole purpose of carrying out the transmission of a communication over an electronic communications network, or as strictly necessary in order for the provider of an information society service explicitly requested by the subscriber or user to provide the service.
Cookie Acceptance Cookie – cc_cookie_accept
Host cookie created to save your acceptance of cookies on this website. The expiration date for the cookie is set 12 months into the future.
Shopping Basket – frontend
Session cookie created to save products to your shopping basket created by our shopping basket application. The expiration date for the cookie is set 12 months into the future.
Visitor Sessions – __utmb & __utmc
Google Analytics tracking for ga.js uses two cookies to establish a session. If either of these two cookies
Identifying Unique Visitors – __utma.
Each unique browser that visits a page on our site is provided with a unique ID via the __utma cookie. In this way, subsequent visits to our website via the same browser are recorded as belonging to the same (unique) visitor. Thus, if a person interacted with our website using both Firefox and Internet Explorer, the Analytics reports would track this activity under two unique visitors. Similarly, if the same browser were used by two different visitors, but with a separate computer account for each, the activity would be recorded under two unique visitor IDs. On the other hand, if the browser happens to be used by two different people sharing the same computer account, one unique visitor ID is recorded, even though two unique individuals accessed the site.
Tracking Traffic Sources & Navigation – __utmz.
When visitors reach your site via a search engine result, a direct link, or an ad that links to your page, Google
(4) Using your personal information
Personal information submitted to us via this website will
(a) Administer the website;
(b) Improve your browsing experience by personalising the website;
(c) Enable your use of the services available on the website;
(d) Send to you goods purchased via the website, and supply to you services purchased via the website;
(e) Send statements and invoices to you, and collect payments from you;
(f) Send you general (non-marketing) commercial communications;
(g) Send you email notifications which you have specifically requested;
(h) We may need to pass your information to postal services / courier companies or warranty providers
(i) send to you [our newsletter and other] marketing communications relating to our business [or the businesses of carefully-selected third parties] which we think may be of interest to you by post or, where you have specifically agreed to this, by email or similar technology (you can inform us at any time if you no longer require marketing communications);
(j) Provide third parties with statistical information about our users – but this information will not be used to identify any individual user;
(k) Deal with enquiries and complaints made by or about you relating to the website
We may disclose information about you to any of our employees, officers, agents, suppliers or subcontractors insofar as
(a) To the extent that we are required to do so by law;
(b) In connection with any legal proceedings or prospective legal proceedings;
(c) In order to establish, exercise or defend our legal rights (including providing information to others for the purposes of fraud prevention and reducing credit risk);
(d) To the purchaser (or prospective purchaser) of any business or asset that we are (or are contemplating) selling; and
(e) To any person who we reasonably believe may apply to a court or other competent authority for disclosure of that personal information where, in our reasonable opinion, such court or authority would be reasonably likely to order disclosure of that personal information.
(6) International data transfers
(7) Security of your personal information
We will take reasonable technical and
(8) Policy amendments
(9) Your rights
You may instruct us to provide you with any personal information we hold about you. Provision of such information will be subject to:
(a) The payment of a fee (currently fixed at £10.00); and
(b) The supply of appropriate evidence of your identity (for this purpose, we will usually accept a photocopy of your passport certified by a solicitor or bank plus an original copy of a utility bill showing your current address).
We may withhold such personal information to the extent permitted by law. You may instruct us not to process your personal information for marketing purposes, by sending an email to us. In practice, you will usually either expressly agree in advance to our use of your personal information for marketing purposes, or we will provide you with an opportunity to opt-out of the use of your personal information for marketing purposes.
(10) Third party websites
The website contains links to other websites. We are
(11) Updating information
Please let us know if the personal information which we hold about you needs to be corrected or updated.
(13) Data controller
The data controller responsible in respect of the information collected on this website is Steve Warwick. We are currently in the process of applying for registration of our data protection number, for any enquiries regarding this or any legal
(14) Monitoring & Recording
We do occasionally record some communications (i.e. telephone calls and emails) for Training and fraud prevention. We also have CCTV installed on and around our premises for the prevention of crime and for health & safety reasons.