Transparent IT Expo - Portsmouth - Wednesday 13th March 2024

Delivery Information

The vast majority of deliveries from Transparent Communications require a signature. It is the responsibility of the customer to ensure that someone is available to sign for the consignment at the address to which the purchased goods are sent. For credit & debit card payments, the delivery address must match the billing address of your payment card, unless the delivery address is to a registered UK business.

We regret that we cannot always ship to an alternative residential address, where possible we may require extra information to confirm the order is genuine. Please note this can occasionally delay orders by a few hours to a day. We cannot modify the delivery instructions to our couriers or to Royal Mail once the consignment has left our warehouse. Delivery charges are calculated automatically, at Checkout, and are based on the weight of the items purchased, the value of the order, the destination area and where available, Saturday, Next Business Day and premium timed delivery services.

Next Business Day delivery

Where offered, Next Business Day Delivery is only possible if:

  • The item(s) purchased are in stock on the day of purchase, and
  • The order is placed prior to 5:00pm on the day of despatch, and
  • Delivery is to a UK Mainland address only

If you select a Next Business Day delivery service and it is not possible to despatch as such on the day of ordering (e.g. weekends/Bank Holidays) then your goods will be despatched on the next business day on the requested Next Day service.

Next Business Day delivery services are not guaranteed. Every effort to deliver your goods will be made but circumstances beyond our control may prevent delivery. Delivery attempts made where the consignee is not available to sign for the consignment are not classed as a failed delivery.

For the avoidance of doubt, Saturday and Sunday are not classed as delivery days on a Next Business Day delivery service. Orders placed on a Friday for next day delivery will be delivered to you on Monday. 

Next Business Day delivery services are only available for UK Mainland deliveries, excluding some UK postcode areas. Outlying areas such as the Scottish Highlands & Islands, along with some UK Mainland postcode areas will incur additional rates and are usually a 24-48 hour service, please check with us prior to ordering if you are unsure.

Saturday Delivery

Must be requested prior to 5:00pm on a Friday (in-stock products only). All orders requiring a Saturday delivery will be despatched on a Friday regardless of the day of ordering.

European Delivery

Delivery to European countries is available – delivery costs will be calculated during the checkout process. You can expect delivery within 1 to 7 days.

Deliveries to European countries are not guaranteed within the specified timeframes which are for guidance only. Every effort is made to deliver consignments to European destinations within the timeframes specified but circumstances beyond our control may cause delays. 

Special Orders

Items marked with this symbol are not part of our normal stock. These items are acquired by us directly from the manufacturer only when a customer places an order. We cannot accept Contract Cancellation returns of these items since these items are classified as having been “made to the consumers’ specifications”.

Our Couriers

Our current preferred couriers are DPD and Parcelforce, however, some items may be shipped using other courier services.

Packages that fail to be delivered (no-one available to sign) are held at your local Sorting Office. A note will be left at your address by the postman. It is the responsibility of the addressee to arrange for collection from the Sorting Office. Packages sent using our other couriers have a unique Tracking Number which will be sent to you by email (where available). Delivery can take place anytime between 09:00 and 20:00.

Please note: These packages must be signed for at the destination address. Our couriers will make every effort to deliver your package, including leaving packages with your neighbors if possible (and collecting their signature as proof of delivery). Packages that fail to be delivered (no-one available to sign) are held at your local courier depot. A note will be left at your address by the courier. It is the responsibility of the addressee to arrange for collection from the depot. Many depots are open until 8:00pm on weekdays.

It is not possible to modify the delivery address after a consignment has left our warehouse. Please ensure that your parcel can be signed for at your indicated delivery address.

Delivery Prices

Please note, for unusually large or heavy goods, (ie large laser printers or LCD TVs, etc), an extra delivery surcharge may be applied. You will be telephoned by one of our representatives prior to your order being dispatched to advise you of any necessary delivery revisions. If the items you wish to order exceed the weight requirements in the table below please give us a call at 0800 699 0022 or email via [email protected] and we will provide a custom shipping quote. All prices and times apply to orders placed before 5 PM, subject to credit clearance and stock availability.

DestinationWeightDelivery TypeCost
United Kingdom MainlandUp to 10kgEconomy 4-5 Days (Orders £150+ excl VAT only)£0.00
United Kingdom MainlandUp to 10kgStandard 1-3 Days£4.99
United Kingdom MainlandUp to 10kgNext-day Business by 17:30£7.99
United Kingdom MainlandUp to 10kgNext-day Business by 12:30£12.00
United Kingdom MainlandUp to 10kgNext-day Business by 10:30£15.00
United Kingdom MainlandUp to 10kgSaturday Delivery£15.50
Isle Of WightUp to 10kgStandard 1-2 Days£9.99
Northern IrelandUp to 10kgStandard 1-2 Days£17.00
Channel IslandsUp to 10kgStandard 1-2 Days£22.00
Isle of ManUp to 10kgStandard 1-2 Days£14.00
Scottish Highlands & IslandsUp to 5kgStandard 1-2 Days£20.00
Isles of ScillyUp to 5kgStandard 1-2 Days£23.00
Republic Of IrelandUp to 5kgStandard 1-2 Days£17.00
JerseyUp to 5kgStandard 2-5 Days£22.00
United States of AmericaUp to 2.5kgStandard 5-7 Days£80.00
AustriaUp to 5kgStandard 2-5 Days£45.00
BelgiumUp to 5kgStandard 2 Days£50.00
CyprusUp to 5kgStandard 2-5 Days£30.00
CyprusUp to 10kgStandard 2-5 Days£50.00
CyprusUp to 20kgStandard 2-5 Days£80.00
Czech RepublicUp to 5kgStandard 5-6 Days£45.00
DenmarkUp to 5kgStandard 2 Days£22.00
EstoniaUp to 5kgStandard 2-5 Days£80.00
FinlandUp to 5kgStandard 5-6 Days£45.00
FranceUp to 5kgStandard 2 Days£22.00
GermanyUp to 5kgStandard 2-3 Days£22.00
GibraltarUp to 30kgStandard 2-5 Days£45.00
GreeceUp to 5kgStandard 2-5 Days£30.00
HungaryUp to 5kgStandard 5-6 Days£45.00
ItalyUp to 5kgStandard 2-5 Days£35.00
LatviaUp to 5kgStandard 2-5 Days£85.00
LichtensteinUp to 5kgStandard 2-5 Days£23.00
LithuaniaUp to 5kgStandard 2-5 Days£45.00
LuxembourgUp to 5kgStandard 2 Days£22.00
MaltaUp to 5kgStandard 2-5 Days£85.00
MonacoUp to 5kgStandard 2-5 Days£22.00
NetherlandsUp to 5kgStandard 2 Days£22.00
NorwayUp to 5kgStandard 3-4 Days£40.00
PolandUp to 5kgStandard 4-6 Days£45.00
PortugalUp to 5kgStandard 2-5 Days£35.00
San MarinoUp to 5kgStandard 2-5 Days£40.00
SlovakiaUp to 5kgStandard 2-5 Days£45.00
SloveniaUp to 5kgStandard 2-5 Days£56.00
SpainUp to 5kgStandard 2 Days£35.00
SwedenUp to 5kgStandard 4-5 Days£45.00
SwitzerlandUp to 5kgStandard 3-4 Days£45.00
TurkeyUp to 5kgStandard 3-4 Days£85.00
PhilippinesUp to 5kgStandard 2-7 Days£40.00