Terms And Conditions

Company Information


VAT Registration number: 807 7242 29

 

Contact Details:

 

Please note that unauthorised returned products sent to this address are not accepted and are returned to the sender, possibly at sender's cost. To return a product you must request an RMA number (see below).

 

Transparent Communications Ltd maintains a number of different web domains. They are:

 

  • http://www.transparent-uk.com
  • http://www.transparent.uk.com
  • http://www.transparentcommunications.com
  • http://www.transparentcommunications.co.uk

 

Our primary domain is now www.transparent-uk.com. If you use any of of our other domains you will be forwarded to www.transparent-uk.com automtically.

 

 

Making A Purchase


To purchase online just browse our website and click on any items that you wish to buy and put them into the shopping cart. After you have finished your selection, click on "Checkout" and you will be asked for a few details that we need to be able to satisfy the order.

 

Credit & Debit cards:

  • We accept Visa and Mastercard credit cards. 
  • We accept Visa debit cards with the Delta and Electron logos. 
  • We also accept Maestro and Switch debit cards.

 

Cheques:

  • We accept cheques for payment of goods and services.
  • Make cheques out to "Transparent Communications Ltd" and send to: Transparent Communications Ltd, 4 Northern Buildings, Northern Road, Cosham, Hampshire, PO6 3DS..
 

Goods will be made available upon clearance of the cheque. Cheques must be drawn on UK bank accounts.

 

Purchase Orders:

 

  • Please contact our sales team to arrange payment from your business using Pro-forma invoicing and/or Purchase Orders. We can only accept Purchase Orders by prior arrangement.
  • POs can be faxed to us at 0870 478 6874
  • Orders placed via PO are eligible for 30-day payment terms from date of invoice.*
 

Please note that purchasing an item, whether online or through our sales line, indicates that you have accepted all the Terms & Conditions laid out on this website.

 

Transparent Communications Limited shall not be liable for any indirect loss or expense, costs, claims or damages, including loss of profit, suffered by a customer as a result of any manufacturing fault.

 

*Please note that any customers ordering via PO and paying via credit card will be subject to 2.5% credit card surcharges. We reserve the right to charge interest on late payment of purchase order invoices at the rate of 8% above the Bank of England base rate until receipt of payment, in addition to a compensation payment per invoice in accordance with the Late Payment of Commercial Debts (Interest) Act 1998.

 

Transparent Communications further reserves the right to recover any reasonable expenses incurred in chasing outstanding debt if the account is not cleared within 30 days of the due date for payment, including but not limited to solicitors fees and court fees.

 

Order Acceptance

On receipt of the Customer’s order on the website, the Company will send the Customer an order acknowledgment email detailing the Products and Services (as applicable) ordered. This email is not an order confirmation or acceptance of order by the Company. For the avoidance of doubt, the Company shall be at liberty to refuse to accept any order placed by the Customer on the website for any reason whatsoever. 
No order placed on the website shall become a purchase contract, and therefore binding upon the Company, until the Products have been despatched to the Customer.

 

Shipping & Handling


You can view details on Delivery Information here and Order Tracking here.

 

 

Delivery Schedule


All deliveries over 500g in weight require a signature. It is the responsibility of the customer to ensure that someone is available to sign for the consignment at the address to which the purchased goods are sent.

 

We normally deliver all goods to the registered address of the credit/debit card used when placing an order. We are also happy to deliver your goods to your workplace.

 

Please note however that deliveries to an address other than the registered address of the credit/debit card may incur a delay while the delivery address is verified. Normally this does not exceed 2 or 3 days.

 

We cannot modify the delivery instructions to our couriers or to Royal Mail once the consignment has left our warehouse.

 

We will endeavour to send your order to you within 5 business days (i.e. days on which the clearing banks in London are open for business). Where offered, next day delivery refers to business days only (Monday through Friday). Please note that Transparent Communications Ltd does not guarantee that deliveries will take place on a specified day. All delivery attempts are made on a best-effort basis. Transparent Communications Ltd makes no promise, and does not make a charge for, guaranteed next day delivery service.

 

We deliver to all areas of the UK. This includes:

  • Northern Ireland
  • Scottish Highlands and Islands
  • Channel Islands
  • Isle of Man
  • Isles of Sciliy
 

Transparent Communications Limited shall not be liable for any direct or indirect loss or expense, costs, claims or damages, including loss of profit, suffered by a customer as a result of the failure to deliver the item by a specified date.

 

 

Tax Charges VAT & Taxes


Tax Charges for orders made from the UK or other European Union Countries are included in the price listed on the website. Value Added Tax is charged at a rate of 20%.

 

The following rules are applied to VAT on all transactions:

 

  • VAT is not charged on orders delivered to the Channel Islands, Monaco and non-EU European countries.
  • VAT is automatically removed from the total due by this website before payment is made.
  • VAT is not charged to EU VAT-registered customers when a valid EU VAT registration number is provided during the Checkout process.

 

We do not include any local customs duties or taxes on your order that may be payable if you are requesting delivery to a non-EU territory. Furthermore, we and are not liable for any costs which may be incurred in getting your delivery through customs, which would be required to be paid locally by the customer.

 

Credit Card Security


All credit card numbers are encrypted in the software when the order is placed using 128 bit encryption.They are only decrypted after they reach the secure servers of our Payment Service providers. They are not held in clear text on any web site.

 

 

Privacy Policy


Transparent Communications Ltd does not disclose buyers' information to third parties. Cookies are used on this shopping site to keep track of the contents of your shopping cart once you have selected an item, to store delivery addresses if the address book is used and to store your details if you select the 'Remember Me' Option.

 

We store and process customer data in accordance with the current legal requirements of the data protection law.

 

You are entitled to receive information and to amend, block and delete your stored data. Please support@transparent-uk.com or send us your request by post.

 

Data collected by this site is used to:

 

  • Take and fulfill customer orders
  • Administer and enhance the site and service
 

Only disclose information to third-parties for goods delivery purposes.

 

On occasion we will publish an electronic newsletter which is only sent to existing customers. If you would prefer not to receive this newsletter please email us at support@transparent-uk.com.

 

You can see our full Privacy Policy here.

 

 

Technical Support


Every product sold on this website is supported by the manufacturer's own technical support engineers. Transparent Communications will provide general support and advice for all products only. If you require in-depth technical support please contact the manufacturer. Technical support contact information for all manufacturers can be found on our Manufacturer Support Contacts page.

 

 

Returns Policy


By purchasing from Transparent Communications you are agreeing to the terms of this contract. Please make careful note of the conditions relating to the return of purchased items. 

 

 

Incompatible Equipment


Transparent Communications Ltd accepts no responsibility for compatibility or applicability with customers' existing systems of any item offered for sale. 

 

We do not operate a "try before you buy" policy. It is the responsibility of the customer to ensure that the goods purchased meet their own requirements for use. All product specifications on the website are reproduced from the relevant manufacturers own data. 

 

Transparent Communications Ltd accepts no liability for any errors, omissions or inaccuracies in the information provided by the manufacturer.

 

Transparent Communications Ltd cannot guarantee performance of wireless equipment at customers' premises. Many factors which are beyond the control of Transparent Communications Ltd affect wireless transmissions. Customers must allow for and take into consideration these external factors when purchasing equipment.

 

All goods supplied by Transparent Communications Ltd are sourced in the UK and are intended for use within the UK. Customers outside the UK assume all risk and legal implications of using UK-specified equipment.

 

UK specific functionality of products may include:

 

  • UK power supplies
  • UK ADSL annex A firmware
  • UK Wi-Fi channels
  • BT-style phone jacks and socket
 

All documentation is provided in English. Other languages may be included at the manufacturer's discretion. Transparent Communications will not be liable for warranties and/or other legal considerations outside of the laws of the UK.

 

 

Clearance Items


All products available for sale in the Bargain Basement section of this website are offered for sale "as is". Condition, availability and warranty periods for these items vary and are indicated clearly for each item. 

 

 

Contract Cancellation


Under the United Kingdom's Consumer Contract Regulations, if you have purchased as a private individual (end consumer), you have the right to cancel the contract for the purchase of any item purchased on this web site by serving a notice on the supplier within 14 working days of delivery. 

 

The notice will be validly served on the supplier if the customer:

 

  • Leaves it at the address last known to the customer and addressed to the supplier or other person by name (in which case it is taken to have been given on the day on which it was left); or
  • Sends it by post to the address last known to the customer and addressed to the supplier or other person by name (in which case it is to be taken to have been given on the day on which it was posted); or
  • Sends it by facsimile to the business facsimile number last known to the customer (in which case it is taken to have been given on the day on which it was sent); or
  • Sends it by electronic mail, to the business electronic mail address last known to the customer (in which case it is taken to have been given on the day on which it was sent)
 

The effect of the notice will be that the contract is treated as though it had never been made.This applies to all of our products.

 

However, we regret that we cannot accept cancellations of contracts for:

 

  • Business customers.
  • The supply of goods or services the price of which is dependent on fluctuations in the financial market which cannot be controlled by the supplier;
  • For the supply of goods made to the customer's specifications or clearly personalised or which by reason of their nature cannot be returned or are liable to deteriorate or expire rapidly. This includes, but is not limited to pre-built/configured network storage solutions;
  • For the supply of audio or video recordings or computer software/licence keys if they are unsealed by the consumer;
 

In addition to serving the cancellation notice you must also request an RMA number from us to cancel a contract.

 

An RMA number must be requested online through our Contact Us form.

 

Please indicate the reason for return as Contract Cancellation. You will receive an email with an RMA number and the address to send the item(s) to together with a written request to return the item. Please note that RMA requests can take up to 2 working days to process.

 

You must package the relevant item securely and send it to us so that we receive it within 7 working days of the date that the RMA number was issued to you. The return address will be advised with the RMA number. Items received after the 7 day period will not be accepted.

 

For your protection, we recommend that you use a recorded delivery service. You will be responsible for the costs of returning the goods to us (unless we delivered the item to you in error).

 

Items returned without a valid RMA number will not be accepted and will be returned to the sender, at the sender's expense. Do not return items to our registered business address without an RMA number - the package will not be accepted. Every RMA number issued will include delivery information. Under the United Kingdom's Distance Selling Regulations, the purchaser is under the obligation to keep the items to be returned in a condition that will allow them to be resold as new. Transparent Communications Ltd will determine if the condition is fit for resale as new.

 

For the avoidance of any doubt, in order for items to be resold as new they must be unopened, unused, free of damage and the shrink wrap must be intact.

 

If any item is returned in a condition not suitable for resale as new, for whatever reason (including, but not limited to, damaged packaging, damaged products, unsealed software, missing items and items that have been worn etc) the item will either be refunded and incur a restocking fee to account any diminished value or the item will be rejected and returned to you.

 

Refunds are issued for the cost of the products returned and do not include delivery charges or credit card fees. All contract cancellations where credit cards were used will incur an extra 2% processing fee.

 

 

Returning Faulty Items

Under the Consumer Rights Act you have a right to reject goods that are faulty or not as described and get a full refund within the first 30 days. 

 

After 30 days you will be entitled to a repair or replacement if your item develops a fault, under the manufacturer's warranty.

 

This right to a refund doesn't apply to purely digital products though - such as software, games or apps that you buy as downloads. 

 


If your goods develop a fault you may return the goods to us (see requirements below) or you may claim against the warranty that is provided by the manufacturer.

 

You are encouraged to contact the manufacturer's technical support engineer before electing to return a product as many "faults" can be rectified by an engineer without the need for a product return. You can find contact details for all manufacturers on the Manufacturer Support Contacts page.

 

To return a faulty item within 30 days you must first request an RMA number. An RMA number must be requested online through our Contact Us form. Please indicate the reason for return as faulty item.

 

You will either receive an email with an RMA number together with the address to send the item(s) to or (for certain products only) be advised to contact a manufacturer directly for a replacement.

 

Before returning any item as faulty you must:

 

  1. Ensure that the latest drivers, firmware and/or software are installed as recommended by the manufacturer.
  2. Contact the manufacturer's technical support to determine the likelihood that the item actually is faulty, and obtain a case number for use with the return request.
  3. Technical support contact information for all manufacturers can be found on our Manufacturer Support Contacts page.

 

When returning an item please package the relevant item securely and send it to us so that we receive it within 10 working days of the date that the RMA number was issued to you. Items received after 10 days will not be accepted and will be returned to the customer at the customer's expense.

 

For your protection, we recommend that you use a recorded delivery service. Replacement items will only be despatched after the faulty item has been received and tested at our premises. Despatch of replacement items is subject to availability.

 

Transparent Communications Ltd accepts no liability for any consequential loss incurred due to faulty items or any reasonable delay in supplying replacement items. At the discretion of Transparent Communications Ltd, we may replace the faulty item or offer you a credit note, refund or suitable replacement.

 

All items returned to Transparent Communications Ltd as faulty will be tested. Any product found to be not faulty will be refunded and incur a restocking fee of 30%. Items returned without a valid RMA number will not be accepted and will be returned to the sender, at sender's expense.

 

If it is agreed that the returned goods are to be collected by Transparent Communications you will be asked to confirm the most suitable day for your collection to be booked. All booked collections will be done with a courier service and collection can be made week-days between the hours of 9:00-17:30. In these instances, Transparent Communications will make one attempt at collection. If the package is not ready for collection on the date arranged or the couriers are unable to collect due to any circumstances not down to their non-appearance on the collection date then the responsibility for returning the goods will be with the customer.

 

For goods being returned as damaged, we must be notified by you within 2 days that items are damaged and if the box in which the package has arrived in is damaged, the goods must have been signed for as damaged with the courier delivering the goods. Transparent cannot accept responsibility for goods reported as damaged after this time has elapsed.

  

Website Data Errors


While we try and ensure that all prices/stock levels on our Web site are accurate, errors may occur. If we discover an error in the price/stock level of goods you have ordered we will inform you as soon as possible and give you the option of reconfirming your order at the correct price or cancelling it. If we are unable to contact you we will treat the order as cancelled. If you cancel and you have already paid for the goods, you will receive a full refund.

 

Transparent Communications Ltd accepts no liability for any errors, omissions or inaccuracies in the information provided by the manufacturer. Where available images for products will be presented on the site. These should be treated as for illustration purposes only and any customers wishing to confirm any product details are advised to contact us or the manufacturer to get confirmation of any details they are needing to confirm.

 

 

WEEE Directive


The WEEE Directive (Waste Electrical and Electronic Equipment) is an EU-wide regulation for the disposal of electrical and electronic devices. Transparent Communications complies fully with the UK Government's implementation of this EU directive.

 

Transparent Communications will take back (free of charge) all used electrical and electronic equipment on a like for like basis. This applies to sales of equipment to household users and consumers only and is not applicable for sales to business users.

 

How this works: If you purchase an item from us and wish to dispose of a like item that the purchased product is replacing, then simply send an email to our customer services team (see the Contact Us page for the address) and we will send you an RMA number so that you may send the unwanted item to us. We will not make a charge for the disposal scheme, but you are responsible for the costs of sending the item to us. The item you send to us must be on a like-for-like basis - for example you cannot send us a fridge as a replacement for a broadband router!

 

Alternatively you may take your unwanted product to a Designated Collection Facility like http://www.valpak.co.uk/

 

 

Retention of Title

 

Title to The Goods ordered from Transparent Communications shall remain vested in Transparent Communications and shall not pass to the Buyer until the purchase price for The Goods has been paid in full and received by Transparent Communications. Until title to The Goods passes:

 

Transparent Communications shall have authority to retake, sell or otherwise deal with and/or dispose of all or any part of The Goods;

 

Transparent Communications and its agents and employees shall be entitled at any time and without the need to give notice enter upon any property upon which The Goods or any part are stored, or upon which Transparent Communications reasonably believes them to be kept;

 

The Buyer shall store or mark The Goods in a manner reasonably satisfactory to Transparent Communications indicating that title to The Goods remains vested in Transparent Communications and;

 

The Buyer shall insure The Goods to their full replacement value, and arrange for The Seller to be noted on the policy of insurance as the loss payee.

 

Irrespective of whether title to The Goods remains vested in Transparent Communications, risk in The Goods shall pass to The Buyer upon delivery.