Product Returns

Contract Cancellation


You have the right to cancel the contract for the purchase of any item within 14 working days of delivery. This applies to all of our products. However, we regret that we cannot accept cancellations of contracts for any item where the packaging has been unsealed.

 

Please complete our contact us form to return an item as a cancelled contract. Details on how and where to return the item will be provided after we receive the form. For full details on Contract Cancellation please read our Terms & Conditions.

 

Faulty Goods


If your goods develop a fault, please complete the contact us.

 

Please provide as much information as possible. You must contact the relevant manufacturer technical support to confirm a fault., details can be found on our Manufacturers Support Contacts page. The support case number given to you by the manufacturer confirming a fault must be provided in the contact us form.

 

Details on how and where to return the item will be provided after we receive the form. For full details on returning Faulty Goods please read our Terms & Conditions.

 

 

Please note although we try to respond instantly to returns emails, during busy periods it can take 24 to 48 hours to respond. If you have an advance replacment / premium warranty your returns will be fast-tracked